One ECC core. Four very different mornings.

A stuck interface stops a plant. A locked batch record holds a release. A missing invoice becomes a complaint. Trace learns your landscape from your own tickets and handles each the way your business needs.

Test it on your tickets Find your industry

trace.assayams.com/queue

First ticket of the dayFour landscapes · example

Manufacturing
WE02Supplier delivery notes stuck since 02:07
Fixed and checked
Life sciences
SM12Batch record locked, QA can’t release
Waiting for QA
Consumer goods
VF31Invoices not printed for 38 customers
Fixed and checked
Utilities
SM37Billing run cancelled, ninth time this year
With an engineer

Built around how your business actually runs. Pick your industry and see the ticket that hurts most, handled end to end.

Keep plants shipping

Production orders, goods movements and EDI with suppliers run around the clock. Trace watches the night so the morning shift starts on time.

Stuck inbound and outbound IDocs reprocessed within minutes
Cancelled MRP and backflush jobs restarted only when the log is clean
Material and batch locks cleared after checking the owner session

See it on your own tickets

Night shift, plant 2000Example

What changes for the people who own ECC. Three teams, one queue that finally gets shorter.

CIO and IT leadership

Lower run cost, with proof first

Keep ECC steady while budget and people move to S/4HANA, and see the proof before you sign.

Terms on one pageExample

Proof first: A free Replay on 1,000 of your closed tickets
Fee: Fixed, with 15% at risk on SLAs
Autonomy: Switched on per ticket type, only when earned
If we part: The system map and runbooks are yours

SAP support leads

Your queue, cleared every morning

Each ticket arrives already read, with the evidence quoted. You approve what Trace has prepared.

Overnight · 14 ticketsExample

Finance and controlling

Close the month without a scramble

Period-end requests arrive prepared for approval. Payment runs never restart on their own.

Month-end closeExample

WD −1
OB52 Opening period 10 prepared
Controller approved
WD 1
SU53 Missing access for F‑02 traced
Role request drafted
WD 2
F110 Payment run stopped at step 3
Never restarted alone
WD 3
SM37 Revaluation job finished
Checked

The work that fills an ECC queue. Most tickets fall into a few repeatable types. That is where Trace earns autonomy first.

Ticket type	Where Trace looks	What it checks first	What Trace may do
Stuck IDocs	`WE02WE20BD87`	The partner, the message type, and that no document is created twice	Earns autonomy
Failed batch jobs	`SM37SM21ST22`	That the log shows no partial postings	Earns autonomy
Stale locks	`SM12SM04`	That the session holding the lock has ended	Earns autonomy
Missing outputs	`NASTVF31VF03`	The output type and partner, and that nothing prints twice	Earns autonomy
Locked users	`SU01`	The person’s identity and your password policy	Earns autonomy
Missing authorizations	`SU53PFCG`	Which permission failed, and who owns the role	Prepares, a person approves
Posting periods	`OB52`	The period, the company code and the controller	Prepares, a person approves
Payment runs	`F110`	How far the run got before it stopped	Always a person
Custom code	`ST22SE38`	The dump, the program and what changed last	Senior engineer, evidence gathered

“Earns autonomy” means a task works alone only after it is right 95 times out of 100 on your own history, with nothing unsafe. How autonomy is earned

See your landscape in a Replay.

Every industry’s queue looks different. A free Replay on your own closed tickets shows exactly what Trace would handle.