CSV import
Upload closed tickets from any tool for a Replay. Read on your machine.
AvailableIntegrations
Works with the tools your SAP team already runs.
Trace reads tickets from your service desk and acts through standard SAP transactions. Below is exactly what's available today and what we're building with design partners.
Available today, and planned. One works now: a CSV export for a Replay. The rest are being built with design partners.
ServiceNow
Read incidents and post Trace's classification and proposed fix back to the ticket.
Planned for design partnersJira Service Management
Pull SAP queues and write the triage result into the issue.
Planned for design partnersSAP Solution Manager
Read incidents and ChaRM change requests; changes follow your existing approval flow.
Planned for design partnersSAP ECC 6.0
Works through standard transactions (BD87, SM12, SM37, SU01) under a dedicated least-privilege user. Nothing installed on SAP.
Planned for design partnersChange approval
Every production change waits for an approver in your change process, recorded with their name. In a Replay, approvals are recorded in Trace.
Planned for design partnersMicrosoft Teams and Slack
Approvals and fixed-and-verified notices where your team already works.
Planned for design partnersSingle sign-on (SAML)
Sign in to Trace with your identity provider.
Planned for design partnersDon't see your tool? Design partners decide which integration we build next. Tell us yours.
Start with a CSV.
A Replay needs nothing but an export of closed tickets. No integration, no access to SAP.